Fine Express Inc

Did business with this company 4 years ago when it was under a different ownership fast forward 4 years latter I solicited their services again for an out of state move. I was sent an invoice and break down of an estimate of how much the move with supplies would cost. I told the booker that I was on a tight budget and didn't want any surprises. He assured me that the final payment would be very close to the invoice submitted ehich had exhuasted all costs plus or minus an hour or two time cost due to number of hours drive to me from traffic patterns. I went ahead and made a deposit. On the day of the move the truck took 5 hours to get to my location. Jamaica NY to Maryland. I had all items boxed and ready to be loaded on the truck the movers dispatched by the company were able to get everything on the truck under 3 hours. The journey to my final destination took 4 hours. The truck which was previously ahead in the journey arrives 20 minutes after I get there because " they had to take a detour"

I get to my address and I was presented with a bill 1000 dollars more than what I was initially quoted. There was now an addition for gas, tolls, tape, blankets and a few boxes used for my furniture. They put a padlock on the truck and refused to offload unless I paid the extra 1000. I called and spoke to the owner about discontent in being misled. He was extremely rude and told me" I don't care" his movers would take my belongings to Jamaica new York and I could get another truck to come pick them up after I had satisfied all outstanding balance plus the extra 1000 dollars and they were not going to be responsible for the state of my items after they left. He would not negotiate. I gave them all I had in my account to satisfy the payment. They offloaded ruined my walls and TV stand and left boxes in my living room after expecting an extra 80 dollar tip each for three movers. This was the biggest business nightmare I have ever encountered in all of my adult life. Please please lawyer up if you will do business with this company. Do so at your own peril.

Move size: 2 Bedroom Home Service cost: $2760

I've moved at LEAST ten times with many different moving companies. I can confidently say that Fine Express Inc was the the best experience by far and has raised the bar!
After I requested a quote I received a very timely response and a follow up email and phone call to ensure I didn't have any questions. Eli was extremely responsive and patient with any questions I had. She gave me tips for packing, guided me to tutorials online and ensured I had all the supplies that I needed as well. During the move Fine Express team worked diligently as not to waste any time and were professional, respectful and personable as well. The amount of care that they took wrapping / moving my furniture and belongings was unprecedented! There wasn't one thing I would have changed, my move was as stress free as possible! #teamfineexpressinc.

Move size: 2 Bedroom Home Service cost: $1100

This company will not do the job you pay them to do. If you’re thinking about using this company just look at the damage they have caused in the to many to count 1 star reviews. This company broke and straight up lost over $2,000 worth of my personal items. They were 6 hours late to pick up and I had to ask them to not slide furniture across my wood floors. I was told my $1,000 grill that was dropped would be fully replaced by the mover but when I spoke they said they would not honor that promise but would try. They then dragged out the promise of a replacement for 2 months and then offered me a small amount of money compared to what they broke or lost to not write negative reviews. Future customers deserve to know to stay away from this incompetent and dishonest company if you value your items.

Move size: 3 Bedroom Home Service cost: $5430

I was quoted $1,444.50, which I have in writing, and was subsequently charged $2700 once they had packed up all of my items. Then, after taking possession of all my items and assuring me they could give me a 3 day window for delivery and a 48 hr notification for delivery, as I was not living in my destination location prior to receiving my goods (moving from NYC to Utah) and where I knew no one I could ask for help receiving my delivery, they have been unable to provide any estimate at all. In fact, their dispatcher Ronnie YELLED at me on the phone and their sales guy Lou told me it's "not his job" to help out with delivery. For a move that cost 2x my estimate, I am severely disappointed and frustrated with this company.

Move size: 1 Bedroom Home Service cost: $2700

Is zero stars an option? Truly a horrifying experience. I got a call 5 days prior to scheduled move date for confirmation. Three days before the date they asked if they could come a day earlier. When no one showed up between 12-1, I called and was told 3-5pm. An hour later a call said they weren't coming at all and would come the next day. The next day I called around noon to confirm a 3-4pm arrival. They said yes but it would be 3-5pm. Fine, okay. Two hours later, I got a call from the company saying they would NOT make it for a second day in a row and could MAYBE come the next day. Mind you, I was supposed to turn in the keys to the apartment the next day. I ended up throwing what I could into 3 suitcases and leaving behind 5 years of memories. This was nothing short of a disaster. I now have to rebuild my entire life after moving from NYC to California with next to nothing. Would not recommend this company to anyone.

Move size: 1 Bedroom Home Service cost: $1200

They seem very nice an dfriendly to work with but once your goods are picked up and they have taked their cut of te money they do not care.
It took them 5 weeks to get my stuff to Seattle whereas the initial promose was 2 weeks
When they got t Seattle, they provided no flexibility with the drop off. They called me at 4pm aand said they can only drop the goods off later that evening and they had no flexibility
They are crooks when it comes to pricing. My initiial quote was about 1800 but I eventually ended up paying 3000. One of the ways they fleeced me was by saying that their large delivery semis could not get into my location because of which they had to shift my goods to a smaller van and they charged me 350 to move the stuff from their semis to their smaller trucks
Overall terrible experience , avoid them at any cost. At the time of booking everyone seems very poilte and sweet but it only goes downhill.

Move size: 1 Bedroom Home Service cost: $3000

I first used Fine Express in May to pack and move my belongings from NY to NC. The customer service was exceptional! Lou was so very helpful and knowledgeable and no question was to small for him. After speaking with various moving companies and ultimately feeling nervous to move forward with any of them, it was very refreshing to speak with Lou at Fine Express. The movers were efficient and the delivery was earlier than expected!.Overall, researching and selecting a reliable moving company can be overwhelming and scary. You can trust Fine Express to take great care of your belongings.

Move size: 2 Bedroom Home Service cost: $2425

Stat Away. Horrible company and bunch of crooks who don't hesitate to lie. I used these guys for a long distance moving. First everything went terrific a lady named Beth contacted me, gave me an attractive quote and promised me that I'm in good hands. After pick up day everything started to go wrong. They kept lying about the delivery date and change it every day. Finally the told us that they wont be able to deliver our stuff and that we will need to rent a UHaule trunk and meet them at home depot parking lot to take our belonging. They threaten the they will place our stuff on the street or put everything in a $1000 per night storage if we don't meet them at the home depot parking lot to pick up our stuff and by the way, we have paid for door to door delivery. Thr manager at the office was extremely rude arrogant and kept telling me that he can't do anything about our case. All of these was because they messed up their schedule and sub contracted the work to another company who didn't even care. At the end we had no choice but to rent a truck and get our belonging at the home depot parking lot. SHAME ON YOU !!
DO YOURSELF A FAVOR AND STAY AWAY FROM THEM.

Move size: 2 Bedroom Home Service cost: $2500

There is nothing Fine about Fine express.
What should have been a smooth move with no issues, ended up being a complete nightmare led by it’s owner itself, Eli. Customer service and satisfaction is not a priority here. It was shocking how Eli spoke to me about all of the mistakes he made regarding my move. Unapologetic, out of control, rude and unprofessional after me calling for yet again another mistake that surfaced.

I gave an exact list of items to be picked up from my storage, a small move from one state to another. They gave me a quote for 10 hours it would take from picking up, driving and unloading without leaving behind any mess, so they said, which I had agreed with.

Eli told me that the movers would come for the pick up at 9am on the given day, yet they showed up at 10:45am. They decided to bring an extra large truck, evidently unnecessary for my move as they had the list of items. The large truck became an excuse later as to why tolls are expensive. After movers loaded the truck, the driver says that he needs $148 for tolls in cash. I have driven to MD a million times and find that amount outrageous. Eli never mentioned to me the need to bring cash for tolls ever, and I had been in contact with him the day before aside from the few weeks before that. Why these movers don’t have EZ Pass? So I asked him precisely that and the issues it presented since I don’t carry cash, as most people don’t anymore. He gave me a nasty attitude letting me know EZ Pass was too complicated for him so clients can deal with tolls directly. They don’t even carry accurate info regarding tolls to prove to the client the cost! Eli could not explain to me where the number they were charging me came from. He even hung up on me for complaining. Fine Express proved to be highly unorganized. As if that wasn’t disturbing enough, I Had to waste time finding an ATM, for ”tolls.” When I return the driver tells me that my total cost for the move is $1500!
I was given an estimate of $1190 - $200 deposit when I made my reservation, so I should have been charged the rest, $990. Yet suddenly my bill jumped to $1500 + $148 for tolls, + tip for the movers, which I generously gave more than I should have hoping they would take care of my stuff when delivering and cleaning. The driver explains to me that it wouldn’t be $1500 at the end, that it would be less but they have to swipe my credit card in case something happened on the way, and the job would last longer than 10 hours From my original estimate of $1190. Confused, I continue to ask for an explanation as I don’t understand what changed? However the driver barely spoke English and didn’t know the answer. He said I need to speak to the boss, he only follows orders. I literally had just ended a heated conversation within his unprofessional boss making me realize how difficult it is to argue with a thieve. So I waited until my move arrived to MD. The driver then called when the delivery was done and told me I should be credited back $34. I have not received the credited amount, no returned calls on the bill discrepancies Also, the movers didn’t clean up the boxes and wrappers, which the service had been offered to me. I ended up calling yet again and spoke to a woman who didn’t want to deal with me and kept telling me that she was just leaving and to try to tip the movers more money so they clean. Basically she suggested to bribe the movers to do their job. How is that ok?
Fine Express should absolutely not be allowed to be in business. Customer service is nonexistent and the owner leads by terrible examples. They lied to me to win my business. DO NOT USE THIS COMPANY. You will end up paying a lot more than the estimate they offer and they won’t explain to you why. Unacceptable and unnecessary headache.

Move size: Partial Move Service cost: $1500

We hired this company Jan 27th for a move in February. We had to move our date back by two days and they were fine with that. He confirmed that we would still be on for 8am and they agreed. The day before our move my husband called to confirm the time and they said that they wouldn't be there until 1pm. He said that 8am was the only time and what we had agreed upon. They said ok. Then they called back and said they had a truck stuck somewhere and wouldn't be coming at all. They completely canceled on us the day before we moved a packed 2 bedroom house. Not only did they not attempt to find another truck from their company, they didn't even apologize. Just made excuses and were defensive. Terrible customer service, and the only other company available the day before cost us hundreds more. Still no apology or offer to refund the difference, something which is 100% their fault. These people are not to be trusted.

Move size: 2 Bedroom Home Service cost: $150